Navigation: tbone aviation » FAQ

FAQ

If you cannot find the answer to your question below, please send an e-mail to sales@tboneaviation.com.

If you have a service and/or support request, please go to the Support Request Form and fill it out.

Can anybody use a tbone aviation^TM headset?
Due to small size or unusual shape, a minority of ear canals are not suited for the type of earpiece required for the tbone aviation^TM headset. When you bring the tbone aviation impression standard requirements to your hearing clinic, your ear canals will automatically be screened for their tbone aviation^TM headset suitability.


How and where is the ear piece fitting carried out?
The earpieces are custom made to fit your ears. A hearing clinic and/or an audiologist will take the ear impressions which must then be shipped to tbone aviation. You can use any hearing clinic and/or audiologist as long as they make the impressions according to tbone aviation's Ear Impression Standard. Hearing clinics which has been certified by tbone aviation can be found here.

Please note that tbone aviation reserves the right to refuse faulty, incorrect, or damaged impressions. The cost for the ear impressions shall be paid by you directly to the hearing clinic and/or audiologist and is not included in the price of the tbone aviation^TM headset.


Where do I send the ear impressions?
The impressions must be shipped by you or your hearing clinic to:

tbone aviation a/s
Yderlandsvej 23
2300 Copenhagen S 
Denmark


How soon will I receive my tbone aviation^TM headset?
Total estimated delivery time for your tbone aviation^TM headset is 4-8 weeks from the date we receive your ear impressions.


How do I pay and when do you withdraw the amount from my account?
Your headset can only be purchased on this website using secure credit card transactions. Your card will not be charged until the day of shipment of your tbone aviation^TM headset.

Payment for your ear impressions are additional and must be paid directly by you to the hearing clinic and/or audiologist.


What is the tbone aviation^TM headset warranty?
The tbone aviation^TM headset comes with a two (2) year limited warranty against manufacturing defects. You may return your headset for a full refund within 60 days of delivery if not completely satisfied. To read more about the Terms and Conditions of sales read here. To read more about Warranty Repairs pres here.


What maintenance is required for my tbone aviation^TM headset?
The tbone aviation^TM headset should be wiped with a soft cloth after normal use. The User Guide that comes with the headset includes full details on cleaning and maintenance of the ear pieces. You can download the User Manual here.


Where do I go for service?
For service or technical support, please complete the service form in the Service section on this site. Click here to access the Service Request Form. 


Do you provide any Tips and Tricks?
Tips and Tricks concerning the use of the tbone avaition^TM headset can be found and view here.

Is the tbone aviation^TM headset easy to get used to?
The tbone aviation^TM headset is easy to get used to.

The people you communicate with through your tbone aviation^TM headset may experience a slight alteration in the sound of your voice. As your speech is picked up through your jawbone, your voice may appear slightly metallic.


What about acoustic feedback?
Acoustic feedback is a sound loop when the microphone is able to "hear" the loudspeaker. As the microphone is only a few millimeters away from the loudspeaker, acoustic feedback is possible at high volume settings. To eliminate feedback, turn down the volume on the tbone aviation^TM headset amplifier alternatively on the radio console.


What discomfort, if any, may be associated with long term use of tbone aviation^TM headset?
Extended use of the tbone aviation^TM headset may result in a harmless moisture build-up in your ear canal. The moisture will disappear when you remove the headset after use.


Will my voice sound different when picked up through the jawbone?
To others, your voice may sound slightly metallic when heard through the tbone aviation^TM headset.


How will I be able to communicate with my cabin crew with my tbone aviation^TM headset blocking my ears?
The tbone aviation^TM headset is designed to allow easy, direct communication with your cabin crew without removing your ear pieces. This is accomplished with the acoustic filter built into your tbone aviation^TM headset.


What special hygiene regimen is required when using ear pieces?
No special measures beyond normal ear hygiene are needed when using the tbone aviation^TM headset.

Which kind of Adaptors and/or Aircraft Interfaces is supplied?
The tbone aviation^TM headset does not require any adaptors and can be supplied with either a Standard double JACK or a 5 pin XLR interface cable. Thereby you do not need to connect a non-TSO adaptor to your headset when changing aircraft type.

Is the tbone aviation^TM headset an active noise reduction headset?
The tbone aviation^TM headset is not an active noise reduction headset – it is purely passive. It consists of two custom molded hearing protections where the noise cancellation in the speaking frequencies (up to app. 1.5 KHz) is destroyed. At low frequencies the cancellation is app. 5-8 dB and in the high frequencies (above 6 KHz) the cancellation is 30 dB or more. The tbone aviation^TM headset does not eliminate the sounds, it only reduce the volume to a safe and comfortable level.

Will the tbone aviation headset work on ‘Hot Intercom’?
Yes, technically it will work, but in some cases in small aircrafts with very noisy cockpits the tbone aviation headset may not be the best choice. In larger aircrafts like Boeing and Airbus the tbone aviation headset works fine on Hot Intercom. 

Does the tbone aviation headset have a TSO approval?
Yes, the tbone aviation^TM headset has both an ETSO and TSO approval. Read more here.

 

I have hot spots, what do I do?

The comfort of the earpieces should be excellent if they fit correctly. If you have any hot spots and the pain on the first few legs are almost unbearable, then the earpieces needs to be polished by the clinic that made the ear impressions. It is a onetime session and afterwards the headset will be very comfortable in the sense that you can fly for hours without even noticing the headset.

 

It feels like one of my earpieces is too big, how can this be fixed?

From the factory, we make every effort to make perfect fitted earpieces but there are some cases where the user feels discomfort and have a feeling that one or both of the earpieces are too big. The ears are dynamic areas and if the impressions were made after a long flight or after a long day of flying, there might be some dehydration causing the ear impressions to be just a little too big. Please visit the hearing clinic to have them polished a bit. It will only take about 5 minutes and afterwards the fit will be much better.